TERMS AND CONDITIONS
Last Updated: November 2, 2025

Effective for: Merchk, a brand owned and operated by NUEVARAIZ PRIVATE LIMITED, registered under the Companies Act, 2013, India.
Registered Office: Sanjay Gandhi Puram, Lucknow,Uttar Pradesh 
Website: https://merchk.com

1. Acceptance of Terms

By accessing and using this website, you agree to be bound by these Terms and Conditions, Privacy Policy, Return Policy, and all applicable laws of India. If you do not agree, you must not use this website or purchase any products.

2. Eligibility

Use of this website is permitted only for individuals who are at least 18 years old and competent to contract under the Indian Contract Act, 1872.

3. Product Information

Merchk sells apparel, including hoodies and related merchandise, online. We make every effort to display product colors and descriptions accurately. However, actual colors may vary due to device settings.

4. Pricing and Payments

  • All prices are in Indian Rupees (INR) and inclusive of applicable taxes.

  • Merchk reserves the right to change prices without prior notice.

  • Payments must be made through authorized payment gateways listed on the website.

  • We do not store your card or payment data; transactions are processed securely via third-party payment processors compliant with RBI and PCI-DSS norms.

5. Shipping and Delivery

  • Orders are shipped across India only.

  • Estimated delivery timelines are displayed at checkout but may vary due to logistics or force majeure events.

  • Title and risk pass to the customer upon delivery.

6. Returns, Replacements, and Refunds

  • Returns are accepted within 7 days of delivery for manufacturing defects or incorrect items.

  • Items must be unused, unwashed, and in original packaging with all tags intact.

  • Refunds will be processed to the original payment method within 7–10 business days of inspection approval.

  • Certain items (customized or discounted) may be non-returnable as stated on the product page.

7. User Account

  • Users may create accounts to track orders.

  • You are responsible for maintaining account confidentiality and activity.

  • Merchk reserves the right to suspend or terminate accounts found engaging in fraudulent or abusive activity.

8. Intellectual Property Rights

All content on the website (logos, images, text, design, software) is owned or licensed by NUEVARAIZ PRIVATE LIMITED. Unauthorized use, reproduction, or distribution is prohibited under the Copyright Act, 1957 and Trademarks Act, 1999.

9. Limitation of Liability

Merchk shall not be liable for indirect, incidental, or consequential damages arising from product use, inability to access the website, or delays beyond our control.

10. Privacy

Your data is processed per the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Please review our Privacy Policy for full details.

11. Prohibited Activities

Users may not:

  • Misuse the website or interfere with its security.

  • Engage in fraudulent transactions.

  • Upload harmful or illegal content.

Violations may result in termination and legal action.

12. Governing Law and Jurisdiction

These Terms are governed by Indian law. All disputes shall be subject to the exclusive jurisdiction of the courts at Lucknow,Uttar Pradesh, India.

13. Force Majeure

Merchk is not liable for delays or non-performance due to events beyond reasonable control, including natural disasters, internet outages, strikes, or government restrictions.

14. Contact Information

For any queries, complaints, or support:
Email: support@merchk.com
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM